4.3 causing instant crash for some users – we need your help!February 28th, 2014 | Posted by in Bugs
Apple has expedited the approval so you can now find Blogsy 4.3.1 in the App Store. Please update right away.
Updated 3/1/2014 (10:02 local time)
We are getting quite a few emails from users saying that after they update to the latest version of Blogsy (Blogsy 4.3) it crashes as soon as they tap on Blogsy to open it.
We need your input because we are not able to reproduce this problem. If we can’t reproduce it then there is nothing for us to fix.
Users have said that if they delete Blogsy off of their iPad then download it from the App Store again they no longer have the problem. But we don’t consider this a solution.
Obviously we did full testing before we submitted the update and didn’t have any crashing problem. But now people are reporting the following three crashes.
1) Trying to turn off the Blogsy footer causes a crash. We have already fixed this and it will be part of the next update.
2) Trying to add a self-hosted WordPress blog infrequently causes a crash. We have fixed this and it will be part of the next update. But this crash should be intermittent. So if you keep trying to set up your blog you should eventually be able to.
3) The instant crash mentioned above.
a) We installed Blogsy 4.2.9 on our iPad and created some local drafts.
b) We went to the App Store and updated Blogsy to 4.3. (The strange thing is that Apple updated it once to 4.2.9 then we had to update again to 4.3. Did anyone experience this? Multiple people have reported having this same experience. We are wondering if this is related to the problem. We don’t have any control over this so we will reach out to Apple about it.)
c) We launched Blogsy and did not experience the instant crashing problem. So we are not able to reproduce this problem.
There is no way to determine if everyone is experiencing this instant crash or if only some users are experiencing it. The fact that we cannot reproduce it would lead us to believe that not all users are experiencing this problem. So we need to figure out what is different.
Can you please email us as much detail as possible so we can get this fixed and submit the next version to Apple and ask them to hurry and approve it? If enough people provide information we may be able to find something that is common and it will help us track down the cause.
Our email address is email@example.com
a) What generation of iPad are you using?
b) What version of iOS are you running?
c) Is your iPad jailbroken?
d) Did you have any local drafts in Blogsy?
e) Did you have a post open that you were working on before updating?
f) Did you experience the double update that we experienced?
g) Any other details you can think of?
We are very sorry your are experiencing this problem. We are trying hard to figure it out.
Latest Information: 3/1/2014
We have now had about 30 people provide answers to the questions we asked above. Every question had variation in the answers so they don’t provide any information to reproduce the problem. We have also had emails from users saying they update and didn’t experience the instant crashing problem.
So here is the latest question and request.
1) Is your iPad a cellular version or not?
2) Can you send us the crash log? This may help us track down the cause.
1. Sync with iTunes Crash logs are transferred to iTunes whenever you sync your device. Plug in your device, and launch iTunes to complete the sync.
2. Retrieve the Crash Log Mac Users: Open Finder (found in the Dock) Click on the ‘Go’ menu at the top of your screen, and select ‘Go to Folder’ Type (or paste): ~/Library/Logs/ CrashReporter/MobileDevice/ Open the folder with the same ‘name’ as your device. (Note: your device name appears in iTunes on the left side, under ‘Devices’). You will see at least one item starting with ‘Blogsy’. Copy the latest one to your desktop. Send us an email (firstname.lastname@example.org) with that file attached. Windows Vista/7 Users Open any Windows Explorer Window (My Computer, My Documents, etc.) Enter %appdata%, and press enter Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under ‘Devices’) You will see at least one item starting with ‘Blogsy’. Copy the latest one to your desktop. Send us an email (email@example.com) with that file attached. Windows XP Users Locate your Application Data folder. To see instructions on how to find this folder, click here: eHow: How to access the Application Data Folder Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under ‘Devices’) You will see at least one item starting with ‘Blogsy’. Copy the latest one to your desktop. Send us an email (firstname.lastname@example.org) with that file attached.