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4.3 causing instant crash for some users – we need your help!

February 28th, 2014 | Posted by Lance in Bugs

Update 3/4/2014

Apple has expedited the approval so you can now find Blogsy 4.3.1 in the App Store. Please update right away.

Also, Apple is doing something strange with a double install in certain situations. So after updating please look at the bottom of the Settings menu in Blogsy to confirm you are running 4.3.1. If it shows 4.3 then go to the App Store and look for the update to 4.3.1.
Sorry for these problems!

Updated 3/1/2014 (10:02 local time)

Thank you very much everyone for your answers and help. Thanks to the crash reports we have figured out what the problem is. 
 
If you had turned off the Blogsy footer in the previous version then updated this caused the crash. So the people that had not turned off the footer are the ones that are not having this instant crash.
 
We have submitted the update to Apple and we requested them to expedite the approval so we can get the fix out sooner. If you wait for this update to come out then you will once again be able to get to your local drafts. If you decide to do a clean reinstall then you can use it now but know there are a few bugs which we have also fixed in this update.
 
Here is what is in this update.
 
1) The instant crash problem is fixed. This had to do with the footer being turned off by users in the previous version they were running.
 
2) WordPress setup crash. If a user tries to set up a self-hosted WordPress blog this can intermittently cause a crash. If you keep trying you will eventually be able to set up your blog. This update fixes this so it will not longer crash.
 
3) Turning off the footer will no longer cause a crash.
 
4) Tumblr and Post Info. menu crash. If the blog is set to Tumblr then you try to open the Post Info. menu it will cause a crash. Also if you try to switch to a Tumblr blog in the Post Info. menu this will cause a crash. This is fixed in this update. 

We are getting quite a few emails from users saying that after they update to the latest version of Blogsy (Blogsy 4.3) it crashes as soon as they tap on Blogsy to open it.

We need your input because we are not able to reproduce this problem. If we can’t reproduce it then there is nothing for us to fix.

Users have said that if they delete Blogsy off of their iPad then download it from the App Store again they no longer have the problem. But we don’t consider this a solution.

Obviously we did full testing before we submitted the update and didn’t have any crashing problem. But now people are reporting the following three crashes.

1) Trying to turn off the Blogsy footer causes a crash. We have already fixed this and it will be part of the next update.

2) Trying to add a self-hosted WordPress blog infrequently causes a crash. We have fixed this and it will be part of the next update. But this crash should be intermittent. So if you keep trying to set up your blog you should eventually be able to.

3) The instant crash mentioned above.

a) We installed Blogsy 4.2.9 on our iPad and created some local drafts.
b) We went to the App Store and updated Blogsy to 4.3. (The strange thing is that Apple updated it once to 4.2.9 then we had to update again to 4.3. Did anyone experience this? Multiple people have reported having this same experience. We are wondering if this is related to the problem. We don’t have any control over this so we will reach out to Apple about it.)
c) We launched Blogsy and did not experience the instant crashing problem. So we are not able to reproduce this problem.

There is no way to determine if everyone is experiencing this instant crash or if only some users are experiencing it. The fact that we cannot reproduce it would lead us to believe that not all users are experiencing this problem. So we need to figure out what is different.

Can you please email us as much detail as possible so we can get this fixed and submit the next version to Apple and ask them to hurry and approve it? If enough people provide information we may be able to find something that is common and it will help us track down the cause.

Our email address is info@fomola.com

a) What generation of iPad are you using?
b) What version of iOS are you running?
c) Is your iPad jailbroken?
d) Did you have any local drafts in Blogsy?
e) Did you have a post open that you were working on before updating?
f) Did you experience the double update that we experienced?
g) Any other details you can think of?

We are very sorry your are experiencing this problem. We are trying hard to figure it out.

Latest Information: 3/1/2014

We have now had about 30 people provide answers to the questions we asked above. Every question had variation in the answers so they don’t provide any information to reproduce the problem. We have also had emails from users saying they update and didn’t experience the instant crashing problem.

So here is the latest question and request.

1) Is your iPad a cellular version or not?

2) Can you send us the crash log? This may help us track down the cause.

1. Sync with iTunes

Crash logs are transferred to iTunes whenever you sync your device. Plug in your device, and launch iTunes to complete the sync.

2. Retrieve the Crash Log

Mac Users:

  1. Open Finder (found in the Dock)
  2. Click on the ‘Go’ menu at the top of your screen, and select ‘Go to Folder’
  3. Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
  4. Open the folder with the same ‘name’ as your device. (Note: your device name appears in iTunes on the left side, under ‘Devices’).
  5. You will see at least one item starting with ‘Blogsy’. Copy the latest one to your desktop.
  6. Send us an email (info@fomola.com) with that file attached.

Windows Vista/7 Users

  1. Open any Windows Explorer Window (My Computer, My Documents, etc.)
  2. Enter %appdata%, and press enter
  3. Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under ‘Devices’)
  4. You will see at least one item starting with ‘Blogsy’. Copy the latest one to your desktop.
  5. Send us an email (info@fomola.com) with that file attached.

Windows XP Users

  1. Locate your Application Data folder. To see instructions on how to find this folder, click here: eHow: How to access the Application Data Folder
  2. Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under ‘Devices’)
  3. You will see at least one item starting with ‘Blogsy’. Copy the latest one to your desktop.
  4. Send us an email (info@fomola.com) with that file attached.

 

 

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27 Responses

  • Ken King says:

    a) What generation of iPad are you using? 3
    b) What version of iOS are you running? IOS 7.0.6
    c) Is your iPad jailbroken? No
    d) Did you have any local drafts in Blogsy? yes, several
    e) Did you have a post open that you were working on before updating? Possible, not sure
    f) Did you experience the double update that we experienced? Not to my knowledge
    g) Any other details you can think of? If I swipe up to see the open apps I can see Blogsy but when I tap it, it closes.

    Question, if I delete and reinstall Blogsy will it retain ALL of the posts I had before the delete?

    • Lance says:

      Hello Ken King,

      Thank you very much for the details. We hope that we can find the common thread soon.

      If you delete Blogsy from your iPad all local drafts will get deleted. But if you have posted the blog posts to your blog as published or drafts then those will remain there and you can fetch them into Blogsy again to edit.

      Regards,
      Lance

      • It just started doing it to me tonight. As soon as I click on the Blogsy app, it takes me into the app and almost immediately throws me back out of the app. I does not give me a chance to send a crash report. No I do not think I have a cellular version of the app. I have it on an iPad.

        • Lance says:

          Hello Patrica,

          Thank you for your answers. For some clarity.

          1) Is your iPad cellular or just a normal wifi iPad. (This is not related to Blogsy or any app.)
          2) The steps to get the crash report have to do with connecting your iPad to your computer. You cannot send a crash report from within Blogsy.

          Regards,
          Lance

    • Lance says:

      Thank you for the answers. I updated the blog post with new information and questions. Please check it out.

  • Stina says:

    a) What generation of iPad are you using? 3
    b) What version of iOS are you running? 7.0.6
    c) Is your iPad jailbroken? No
    d) Did you have any local drafts in Blogsy? Think so
    e) Did you have a post open that you were working on before updating? No
    f) Did you experience the double update that we experienced? No
    g) Any other details you can think of? No.. Did a blogpost yesterday and everything worked brilliant !!

  • Anders says:

    a) What generation of iPad are you using? 4 (model md523a/b)
    b) What version of iOS are you running? 7.0.6 (11b651)
    c) Is your iPad jailbroken? No
    d) Did you have any local drafts in Blogsy? Yes, maybe 5
    e) Did you have a post open that you were working on before updating? Yes
    f) Did you experience the double update that we experienced? Not sure
    g) Any other details you can think of? Nothing special

  • Our email address is info@fomola.com

    a) What generation of iPad are you using? – iPad Air 128GB
    b) What version of iOS are you running? iOS 7.04
    c) Is your iPad jailbroken? No
    d) Did you have any local drafts in Blogsy? Yes
    e) Did you have a post open that you were working on before updating? Yes
    f) Did you experience the double update that we experienced? Didn’t notice
    g) Any other details you can think of? Sending you a crash dump from my iPad.

  • I actually updated my app yesterday. Then used it today to post at least one post, one today and possible two yesterday. I don’t remember when I updated. I also worked on a post tonight (Friday) to schedule for Saturday morning. All went fine it let me schedule the post but when I went back in to make some adjustments it wouldn’t open or rather stay open. I’m not sure if blogsy had anything to do with this but my ipad completely shut down. I thought maybe my battery died but knew or thought I knew that it wasn’t low. I finally held home and on buttons and it came back on with a 50% charge. Not the battery. Like I said, probably nothing to do with blogsy.

    I have an ipad 2, wifi only.

    I will email the crash log tomorrow.

    I have drafts that I would rather not lose if at all possible.

    On a positive note, yesterday I used the youtube grap and drag for the first time! I love it! It is so easy to embed a video! Thank you! I know you will get this issue resolved!

    • Lance says:

      Hello Laurie,

      Thank you for the comment.

      We have fixed it and have submitted the update to Apple. We asked Apple to expedite the approval. Normally they take about a week to approve updates. If they expedite it the it should me in the App Store in two or three days.

      Regards,
      Lance

  • Alee says:

    Looking forward to this update! Thanks for working through the problem quickly.

    • Lance says:

      Hello Alee,

      Thank you for the nice comment.

      Thank you for the email.

      We asked Apple to expedite the approval. Normally they take about a week to approve updates. If they expedite it the it should me in the App Store in two or three days. But we still have not heard back from Apple letting us know if they will expedite it or not.

      Regards,
      Lance

  • Bruno Haas says:

    After the last update of iOS on my iPad2 Blogsy crash just after opening. You resolved this problem. Thanks. Now I’m waiting a quick app rival by Apple. Your app is so useful !

    • Lance says:

      Hello Burno,

      Thank you for the comment.

      Yes, we hope Apple approves our request to expedite the app approval. But we still have not heard back from them. If they don’t expedite then it normally takes about a week for them to approve updates.

      Regards,
      Lance

  • Robert says:

    I also have this problem and am unable to get into ,”blogsy.” I downloaded the app update of 27/2/ on 1st inst

    • Lance says:

      Hello Robert,

      Thank you for the comment. We have fixed the problem and have submitted the update to Apple on March 1st. We asked Apple to expedite the approval but we haven’t heard back from them yet. They normally take about week to approve updates.

      Regards,
      Lance

  • Bruno Haas says:

    I’ve just opened the app and the issue seems to be fixed … No crash. Thank you to Lance and the Blogsy Team .

  • Laurie says:

    Thank you sooo much! I just opened Blogsy and seems to be working fine! True test will be tomorrow when I can sit down and get a post ready.

    Thank you for taking care of this issue so quickly! True sign of top notch service!

  • Maria says:

    I have an IPAD Air, wifi only. When I choose the Blogsy icon it flashes on then instantly crashes.
    If I go to the iTunes Store and reload the app will I loose the blog that I had started but not posted?

    Is this going to be the only fix coming soon for this issue? I can wait instead of uploading from the iTunes Store so I don’t loose all the work I put into the last blog entry. If I know that shortly the problem can be fixed with out me loosing what I started.
    Thank you…

    • Lance says:

      Hello Maria,

      Thank you for the comment. Blogsy 4.3.1 fixes this.

      Please go to the App Store and find Blogsy. Then tap on the “OPEN” button next to Blogsy. This will cause 4.3.1 to install. We are not sure why the App Store is working this way. We are talking with them now to try to figure it out.

      You can see what version of Blogsy you have by looking at the bottom of the Settings menu in Blogsy.

      Regards,
      Lance

      • Maria says:

        Thanks Lance, The update worked perfectly..All my entries were there smiling back at me. Thank you..

        Here’s my next problem . When I go to publish to WordPress, it tells me that 2 of more photos have to be reloaded b/c they are no longer available by iOS. It says the photos in question will be easy to find b/c they are reduced to 100x 100 pixels .My problem is ALL the photos look the same high quality not 100 pixels.. I’ve reloaded about 7 of the 25 but it is a drag.. Any suggestions??
        Thank you in advance, Maria

        • Lance says:

          Hello Maria,

          Thank you for your comment.

          This sounds like you may have tried to delete some space between two images and this caused the embed code of the two images to be combined. At least this is what we found in the past when someone reported a similar problem. Can you flip to the HTML Side in Blogsy and copy everything then email it to me. I will clean the HTML so you shouldn’t have this problem anymore. Or at least, if iOS has changed the address to one of your photos it will be resized to 100 x 100 so you can easily delete it and drag it in again.

          Our email address is info@fomola.com

          Regards,
          Lance



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